Return policy

If you have any problem with your order, please do not hesitate to contact us within 30 days of delivery, at our email: [email protected]

To start the process

To help us assist you, please have your order model number, color, and quantity details ready. All returns must be approved by our customer service representatives, so please contact us via the email above so we can issue you a return authorization number.

Damaged or defective items

Please remember that pictures of damaged items are always required. Keep in mind that each item is inspected before leaving the warehouse. We cannot be held responsible for damage caused by the carrier.

Exchange

To exchange a product, you must first contact our customer service representatives to obtain a return authorization code. Items are returned at your expense. Once we receive the returned item, a customer service representative will provide you with a coupon code for the exchanged item, which includes free shipping. Exchanges are not subject to a restocking fee.

Please note

Sorry, but we cannot accept returns on washed, printed, worn, or altered items. Please be sure to notify us of any missing items, damage, or other issues within 72 hours.

Let our agents know if you find you don’t like the product, and we will guide you through the return process. Returns are subject to a 20% or $25 restocking fee (whichever is greater). If your order was not processed correctly, The Volgania Group will cover the original shipping cost and send you a return shipping label at our expense; no restocking fee will be issued.

Refunds

Refunds are reviewed and processed through our returns and finance departments. Volgania Group does not retain any personal customer information after the refund has been processed. All returns are inspected and restocked before the refund is issued. The refund process can take up to 21 business days.